1. Who this policy applies to

This Privacy Policy explains how BILD ("BILD", "we", "us" or "our") handles personal information when you visit our website, request an audit, contact us, ask for a proposal, become a client, or otherwise interact with our services.

BILD works with businesses internationally, including in the USA, UK and Europe. Privacy rights can vary by location, and we apply the rights required by applicable law.

2. Information we collect

We may collect information you provide directly, including your name, business or company name, email address, phone number, website URL, project requirements, budget range, messages, files you choose to share and other information included in an enquiry or project discussion.

When you use the website, technical information may also be generated automatically, such as IP address, browser and device type, operating system, referring page, pages viewed, approximate location, timestamps and basic security or diagnostic logs.

3. How we use information

We use personal information to respond to enquiries, prepare proposals, deliver contracted services, manage projects, provide support, improve our website and services, protect the website from abuse or security threats, maintain business records, and comply with legal obligations.

If you request marketing updates, we may also use your details to send relevant BILD news or service information. You can opt out of marketing communications at any time.

4. Legal bases for processing

Where UK or European data protection law applies, we rely on one or more lawful bases: taking steps at your request before entering a contract; performing a contract; our legitimate interests in operating, securing and improving BILD; compliance with legal obligations; and consent where consent is required, including for certain optional cookies or marketing activities.

5. Forms, audits and project enquiries

Information submitted through contact forms, audit forms or consultation requests is used to evaluate your request and contact you about it. Please do not submit sensitive personal information unless it is genuinely required for the service and we have agreed how it should be handled.

6. Service providers and third parties

We may use trusted providers for website hosting, email delivery, form processing, project management, cloud storage, communications, payment administration or security. The default contact-form configuration in this website sends enquiries through Resend before they reach the BILD mailbox. Providers process information only as needed to provide their services to BILD and are expected to protect it appropriately.

We do not sell personal information to advertisers. If a project requires a third-party platform requested by the client, the third party's own privacy terms may also apply.

7. International data transfers

Because BILD works internationally and may use global technology providers, personal information can be processed in countries different from your own. Where required, we use appropriate contractual or legal safeguards for international transfers.

8. Data retention

We keep personal information only for as long as reasonably necessary for the purpose it was collected, including project delivery, support, accounting, dispute resolution and legal or regulatory requirements. Enquiry data that does not become an active project may be deleted or anonymised when it is no longer needed.

9. Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or alteration. No online system can be guaranteed to be completely secure, so you should also take care when sending confidential information electronically.

10. Your privacy rights

Depending on where you live, you may have rights to request access to your personal information, correction, deletion, restriction, objection to certain processing, portability, withdrawal of consent, or information about how your data is used.

Residents of certain US states may have additional rights under applicable state privacy laws. BILD will respond to valid requests in accordance with the law that applies to the request.

11. Cookies and similar technologies

Our use of cookies and similar technologies is described in the Cookie Policy. Where consent is legally required for optional analytics or marketing technologies, those technologies should not be activated until the required consent has been obtained.

12. Children

BILD's website and services are intended for businesses and adults. They are not directed to children, and we do not knowingly collect personal information from children through the website.

13. External links

The website may link to third-party websites or services. BILD is not responsible for the privacy practices of those third parties. Review their privacy notices before providing them with personal information.

14. Changes to this policy

We may update this Privacy Policy when our website, services, providers or legal obligations change. The latest version will be published on this page with an updated effective date.

15. Contact

For privacy questions or requests, contact BILD at hello@bild.digital. Please include enough information for us to understand and verify your request.